{"product_id":"servicenow-service-portal-fundamentals-training","title":"ServiceNow Service Portal Fundamentals Training","description":"\u003cdiv\u003e\n\u003cp\u003eA Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience like what your users have come to expect.\u003c\/p\u003e\r\n\u003cp\u003eDuring this two-day interactive training course, you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance. \u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Service Portal Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eExplore all aspects of the Service Portal application\u003c\/li\u003e\n\u003cli\u003eLearn how to re-configure an existing portal\u003c\/li\u003e\n\u003cli\u003eReview the Service Portal framework\u003c\/li\u003e\n\u003cli\u003eDiscover the baseline Employee Center portal\u003c\/li\u003e\n\u003cli\u003eCreate new portals, themes, pages, and menus\u003c\/li\u003e\n\u003cli\u003eUnderstand how to use and create widgets\u003c\/li\u003e\n\u003cli\u003eRe-use existing portal components\u003c\/li\u003e\n\u003cli\u003eExplore using AI Search as the search engine in a Service Portal\u003c\/li\u003e\n\u003cli\u003eConfigure other aspects of the platform to enhance a Service Portal\u003c\/li\u003e\n\u003cli\u003eCreate a Guided Tour within a Service Portal\u003c\/li\u003e\n\u003cli\u003eDiscover the User Experience Analytics dashboard to better understand Service Portal usage metrics.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eCompletion of the ServiceNow Administration Fundamentals (SNAF) Training course with 6-plus months of hands-on administration experience.\u003c\/p\u003e\n\u003cp\u003eAlthough all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eScripting in ServiceNow\u003c\/li\u003e\n\u003cli\u003eAngularJS\u003c\/li\u003e\n\u003cli\u003eBootstrap\u003c\/li\u003e\n\u003cli\u003eCSS\u003c\/li\u003e\n\u003cli\u003eHTML\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eCertification Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eUpon completion of this course, learners will have the ability to enroll in the Service Portal Micro-Certification exam on \u003ca target=\"_blank\" href=\"https:\/\/learning.servicenow.com\/lxp\/en\/pages\/servicenow\" rel=\"nofollow noopener\"\u003eNow Learning\u003c\/a\u003e. This is an open book, non-proctored, online exam. The exam contains less than 25 questions, and you will have 60 minutes to complete it.\u003c\/p\u003e\n\u003cp\u003eTo prepare for the exam, please refer to the \u003ca href=\"https:\/\/learning.servicenow.com\/lxp\/en\/credentials\/micro-certification-blueprint-service-portal?id=kb_article_view\u0026amp;sysparm_article=KB0011797\" rel=\"nofollow\"\u003eexam blueprint \u003c\/a\u003eand review what will be covered.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow Service Portal Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1:  Service Portal overview \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis module covers the foundations of Service Portals in ServiceNow.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDefine Service Portal\u003c\/li\u003e\n\u003cli\u003eDiscuss reasons for building a Service Portal\u003c\/li\u003e\n\u003cli\u003eReview Service Portal administration and development duties\u003c\/li\u003e\n\u003cli\u003eDiscover the Employee Center portal\u003c\/li\u003e\n\u003cli\u003eExamine where to get Service Portal help\u003c\/li\u003e\n\u003cli\u003eExplore the Branding Editor\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 1.5.1 – Explore your student instance\u003c\/li\u003e\n\u003cli\u003eLab 1.5.2 – Enable AI Search\u003c\/li\u003e\n\u003cli\u003eLab 1.5.3 – Use the Branding Editor\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Create a Service Portal\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn how to create a new theme, portal, and page.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eReview the Service Portal framework\u003c\/li\u003e\n\u003cli\u003eCreate a new theme\u003c\/li\u003e\n\u003cli\u003eCreate a new Service Portal\u003c\/li\u003e\n\u003cli\u003eCreate a new page\u003c\/li\u003e\n\u003cli\u003eReview the Bootstrap framework\u003c\/li\u003e\n\u003cli\u003eExplore baseline pages\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 2.2.1 – Create a new theme and portal\u003c\/li\u003e\n\u003cli\u003eLab 2.2.2 – Include a custom font\u003c\/li\u003e\n\u003cli\u003eLab 2.3.1 – Create a new page\u003c\/li\u003e\n\u003cli\u003eLab 2.3.2 – Explore existing pages\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Widgets\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn how to use widgets on a page to provide your content. This module also includes a low-code overview on how to create a new widget.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDefine widgets and explore the baseline elements\u003c\/li\u003e\n\u003cli\u003eLearn how to use widgets\u003c\/li\u003e\n\u003cli\u003eClone existing widgets\u003c\/li\u003e\n\u003cli\u003eDevelop new widgets\u003c\/li\u003e\n\u003cli\u003eDiscover how to debug widgets\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 3.2.1 – Add widgets to a page\u003c\/li\u003e\n\u003cli\u003eLab 3.4.1 – Clone an existing widget\u003c\/li\u003e\n\u003cli\u003eLab 3.4.2 – Develop a custom footer widget\u003c\/li\u003e\n\u003cli\u003eLab 3.4.3 – Develop a custom widget with options\u003c\/li\u003e\n\u003cli\u003eLab 3.4.4 – Develop a modal widget\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Header Menus\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn how to create a new menu and how to include it in a Service Portal.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDefine a Header menu\u003c\/li\u003e\n\u003cli\u003eExplore menu items\u003c\/li\u003e\n\u003cli\u003eDiscuss nested menu Items\u003c\/li\u003e\n\u003cli\u003eReview the Mega Menu\u003c\/li\u003e\n\u003cli\u003eReview testing menu functionality\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 4.1.1 – Create a Header menu\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: AI Search\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn about the AI search capabilities within a portal.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDefine AI Search\u003c\/li\u003e\n\u003cli\u003eDiscover how to use AI Search\u003c\/li\u003e\n\u003cli\u003eExplain how to enable AI Search in your portal\u003c\/li\u003e\n\u003cli\u003eExamine the basics of configuring AI Search\u003c\/li\u003e\n\u003cli\u003eExplore external search sources\u003c\/li\u003e\n\u003cli\u003eReview AI Search analytics and reporting\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 5.4.1 – Configure AI Search\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Service Portal extras\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLearn about Announcements, the User Experience Analytics dashboard, using User Criteria records to control user access within a portal, and Guided Tours.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDiscover the User Experience Analytics dashboard \u003c\/li\u003e\n\u003cli\u003eLearn about the Announcements widget\u003c\/li\u003e\n\u003cli\u003eDiscuss use of User Criteria records to control user access in a portal\u003c\/li\u003e\n\u003cli\u003eExplore Guided Tours for Service Portals\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 6.4.1 – Announcements\u003c\/li\u003e\n\u003cli\u003eLab 6.4.2 – Create a dashboard page\u003c\/li\u003e\n\u003cli\u003eLab 6.4.3 – Create a Guided Tour\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"ServiceNow Service Portal Fundamentals Training","offer_id":45858456633480,"sku":"TT-2538","price":0.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/learningtreeinternationalkpit.myshopify.com\/products\/servicenow-service-portal-fundamentals-training","provider":"Learning Tree International","version":"1.0","type":"link"}