Management Skills Training
Course 290
3 DAY COURSE

In this Management Skills Training course, you will learn the fundamental management skills and leadership competencies, including how to: 

• Motivate and empower your teammates with passion 
• Facilitate effective communication 
• Delegate tasks clearly 
• Develop a proactive customer-focused approach  
• Enhance your leadership abilities through emotional intelligence 

Management Skills Training Benefits

• Apply core management behaviors and techniques to deliver optimal results

• Enhance leadership ability by developing emotional intelligence

• Communicate with, motivate, and empower your team

• Delegate work to individuals and teams

• Develop a management vision for success

• Continue learning and face new challenges with after-course one-on-one instructor coaching

Management Skills Training Outline

Module 1: Setting the Stage for Great Management

In this module, you will learn how to:

• Define customer success 
• Establish a sense of direction based on customer and organizational vision 
• Adopt a continuous improvement mindset 
• Empower people for high performance 
• Identify stakeholder needs 
• Map the stakeholder environment 
• Identify mutual and conflicting expectations 
• Establish success criteria for your team 

Module 2: Applying a Model for Management Excellence

In this module, you will learn how to: 

• Make the transition from expert to manager 
• Manage people with more experience and skill 
• Develop a management role model 
• Adapt the model to your managerial situation

Module 3: Managing with Emotional Intelligence (EI)

In this module, you will learn how to:  

• Develop three key interpersonal skills 
• Work with others by applying integral interpersonal skills 
• Respond appropriately in important situations 
• Use emotional intelligence (EI) to lead by example

Module 4: Motivating Individuals for Performance

In this module, you will learn how to: 

• Avoid the top demotivators 
• Leverage motivators that work for everyone 
• Maximize your impact on motivation 
• Match motivators to individual expectations 
• Identify people's basic needs 
• Recognize and respond to generational differences 
• Develop and apply a motivational strategy

Module 5: The Art of Delegation

In this module, you will learn how to:  

• Create a spirit of partnership 
• Set common goals for your team  
• Apply a proven step-by-step process for delegation 
• Determine individual strengths 
• Build on natural talents 
• Collaborate effectively for successful outcomes

Module 6: Achieving Goals Through People

In this module, you will learn how to: 

• Set group norms for yourself and your team 
• Establish shared purpose and mutual accountability 
• Create an environment conducive to collaboration 
• Enhance communication through a three-layer goal clarification model

Module 7: A Proactive Approach to Managing Performance

In this module, you will learn how to: 

• Encourage others to achieve their potential 
• Utilize continuous appraisal techniques 
• Integrate coaching and appraisal to build performance 
• Intervene effectively when performance goes off track 
• Reinforce and redirect behaviors with constructive feedback

Module 8: Finding and Applying Your Management Style

In this module, you will learn how to: 

• Craft your personal approach to management 
• Create momentum and flexibility in your team 
• Take action to implement your personal goals 
• Challenge organizational constraints