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Conflict Management and Resolution Essentials
Course 4972
1 DAY COURSE

Price:
Course Outline

Workplace conflict can lead to damaged relationships and poor productivity, but constructive ways exist to respond to conflict and prevent it from becoming destructive. Through realistic work scenarios provided in this conflict management and resolution training, this course provides the skills to identify emotional triggers that create conflict, apply proactive response techniques, and build an environment of cooperation.

Conflict Management and Resolution Essentials Benefits

  • In this course, you will learn how to:

    • Recognize filters, lenses, and mistaken assumptions.
    • Cope with challenging personalities.
    • Open the door to resolving conflict without set expectations.
    • Mediate conflict between coworkers.

  • Prerequisites

    No formal prerequisites are required to attend this course.

Conflict Management Training Outline

Lessons

  • Identifying conflict situations
  • Dealing with anger
  • Valuing, respecting and acknowledging personal boundaries
  • Clarifying personal boundaries that enable strong relationships
Course Dates
Attendance Method

How will you be attending the class?

Selecting 'Live Virtual' allows you to attend remotely from work or home. You will receive email communication well before the class starts with detailed instructions on how to validate your equipment and connect to the classroom for a quality learning experience.

Additional Details (optional)

Private Team Training

Interested in this course for your team? Please complete and submit the form below and we will contact you to discuss your needs and budget.