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ITIL® (Version 5) Foundation Training
Course 1380
2 DAY COURSE

Price:
Course Outline

This ITIL® (Version 5) Foundation Training course is designed for professionals who want to adopt modern ITIL guidance to improve digital product and service management. You will gain the knowledge needed to pass the ITIL (Version 5) Foundation certification exam and learn how the ITIL Value System, Product and Service Lifecycle, and Four Dimensions work together as an end‑to‑end digital operating model.

In this course, you will explore value co‑creation, service relationships, lifecycle activities, and the ITIL guiding principles that support flexible, holistic, and continually improving ways of working. You will also examine value streams and management practices, identify opportunities to enhance organizational capabilities using ITIL guidance, and understand how ITIL supports alignment between IT and business objectives.

ITIL® (Version 5) Foundation Training Benefits

  • This ITIL (Version 5) Foundation Training course includes:

    • Accredited course content and curriculum
    • ITIL (Version 5) Foundation Exam
    • 1 Year of PeopleCert Plus Membership (public schedule enrollments)
    • 1 Mock Exam
    • Take2 Exam Re-Take Option

    In this ITIL (Version 5) Foundation course, you will learn the following:

    • The ITIL (Version 5) end-to-end IT/digital operating model
    • How to use the ITIL (Version 5) model to create, deliver, and continuously improve tech-enabled products and services
    • The impact of technology and IT teams in a broader business strategy
    • Prepare for and pass the ITIL (Version 5) Foundation certification exam
    • Identify opportunities to develop IT practices using ITIL guidelines
    • Interact with IT teams using ITIL (Version 5) terminology and concepts
    • Explore the service value chain and IT service management practices
    • Recognize the importance of IT and business integration
    • Continue learning and face new challenges with after-course one-on-one instructor coaching

    ITIL (Version 5) Foundation Training Prerequisites

    No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.

    ITIL (Version 5) Foundation Certification Information

    To earn this certification, you must:

    • Sit for the ITIL (Version 5) Foundation exam via PeopleCert®’s online proctoring service
    • 26/40 correct multiple choice questions (65%)

ITIL (Version 5) Foundation Training Course Outline

Learning Objectives

Module 1: Service Management

The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.

  • Service Value System (SVS) and Service Value Chain
  • Organizations
  • Service Provisioning and Consumption
  • Customers, Users, Sponsors, and Other Stakeholders
  • Services, Products, and Service Offerings
  • Service Relationships
  • Value, Outcomes, Costs, and Risks
  • Utility and Warranty

Module 1: Key ITIL Concepts & Definitions

  • Digital products and services
  • Product and Service Lifecycle activities
  • Value, outcomes, costs, risks, utility, warranty, sustainability, experience
  • Service relationships, service offerings, service actions, interactions, journeys
  • Roles: provider, consumer, customer, user, sponsor

Module 2: The ITIL Four Dimensions

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • Internal and external influencing factors

Module 3: The ITIL Product & Service Lifecycle

  • Purpose of the lifecycle
  • Discover, design, acquire, build, transition, operate, deliver, support
  • Iterative, non‑linear use of lifecycle activities

Module 4: The ITIL Value System (ITIL VS)

  • Guiding principles
  • Governance
  • Value chain
  • Management practices
  • Continual improvement

Module 5: The ITIL Guiding Principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Module 6: Governance

  • Purpose of governance
  • Governance activities: evaluate, direct, monitor

Module 7: Value Chain Activities

  • Value chain definition and purpose
  • Key activity success metrics
  • Concepts such as incidents, events, problems, errors, reliability, observability, CI/CD, service requests
  • Operating models

Module 8: Management Practices

  • Purpose and structure of ITIL management practices
  • Practice groups and their organizational role
  • Metrics and critical success factors

Module 9: Continual Improvement

  • Continual Improvement Model (seven steps)
  • Role of continual improvement in the value system

Module 10: Value Streams

  • Core and enabling value streams
  • Value stream mapping and management
  • Elements of a value stream map
  • Complexity thinking and workflow optimization

Module 11: ITIL & AI

  • AI, GenAI, Agentic AI, AI maturity
  • AI support across lifecycle activities
  • AI use within value chain activities
  • AI governance and capability model

Module 12: ITIL & Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2
Course Dates
Attendance Method

How will you be attending the class?

Selecting 'Live Virtual' allows you to attend remotely from work or home. You will receive email communication well before the class starts with detailed instructions on how to validate your equipment and connect to the classroom for a quality learning experience.

Additional Details (optional)

Private Team Training

Interested in this course for your team? Please complete and submit the form below and we will contact you to discuss your needs and budget.